We give you:
- The right of access to your information
- The right to rectification of your information
- The right to erasure of your information
- The right to restrict processing of your information
- The right to data portability should it be required
- The right to object to usage and storage of your information
- Rights in relation to automated decision making and profiling as relevant.
Collecting information about you
- provide us your personal information and contact details;
- order or purchase IBC products and/or services
- enter your personal information on the IBC website or other IBC -owned properties;
- register on the IBC website/s
- contact us; we may also keep a record of that contact.
We will only collect additional personal information with your consent.
Information from your use of our websites and services
We collect and store information about your usage of our website when you browse and shop with us. This includes technical information such as your browser type; device type; IP address; length of time you are on part of a page, a page and the site, and other technical information.
Information collected and stored from browsing our websites is anonymous unless you are logged into your account and have visited us before, in which case this information is associated with your account by cookies that our servers place on your computer so that we can improve your browsing and shopping experience and offer further service and products to you onsite; by email (unless you have unsubscribed from such services); by retargeting services on other platforms via cookies eg social media; and other online properties not associated with us also via cookies.
We collect and store the above information in server logs and our database.
Using and disclosing your personal information
IBC’s purpose in collecting your personal information is to provide you with:
the ability for you and IBC to complete or progress your order or transaction with us
IBC will not use or disclose any of your personal information without your consent, unless:
required by law;
IBC believes it necessary to fulfil the above purposes or otherwise to provide you with services or products which you have requested; or
to protect the rights, property or personal safety of other users of the website, any member of the public or of IBC.
IBC does not disclose your personal information to advertisers. We use the services of one or more trusted service providers located overseas to use and process personal information for the explicit purpose of fraud detection, transaction processing, or for providing a product or service to you, in accordance with applicable privacy and data protection laws. In order to operate the IBC website, fulfill the purposes set out above or otherwise deliver products or services, IBC will not otherwise disclose your personal information to other companies or third parties without your consent.
When IBC will contact you
When you complete a purchase with IBC, you are presented with a comprehensive way to manage what marketing communications you wish to receive – if any – from IBC . Similarly, when you create an account or subscribe to IBC ‘s newsletters, your preferences can be managed by you in their entirety.
You can access the information IBC keeps about you
If at any time you want to know what personal information IBC holds about you, you can log into your Account and view the information you gave us. If you have further questions, you can contact us by phone.
How you can control the information collected by IBC
These are ways that you can control the information that may be collected and stored about you or your browsing activities.
You can log into your account at any time and edit the information you have entered previously.
Your Email Preference Centre
You can log into your Email preference centre in Your Account and manage the types of communications you will receive from us that we have stored. You will receive advices about the status of any open orders until your order/s are complete.
Block or Delete Cookies
You can delete the cookies that our websites and associated services have placed in your browser. You should be aware however that your browsing or shopping experience may be reduced.
Use Incognito or ‘Safe Browsing’ mode in your browser
These modes allow you to browse the web without recording web pages and files in your browser. All cookies get deleted after you’ve closed all of your incognito windows and tabs and your bookmarks and settings are stored until you delete them.
Changing and updating the information IBC has about you
If at any time you wish to change your personal information that is inaccurate or out of date, please contact our Customer Service team through your Message Center in your account, or by contacting our Customer Service team by phone and we will amend your personal information accordingly, or advise you how you can do this yourself within your account.
Storage and security of your personal information
IBC will do everything reasonable and in its’ power to keep secure the personal information which IBC holds about you. Access to this information is restricted only to IBC employees who have specific authorisation. IBC also continually endeavours to improve security safeguards using the most stringent, industry-accepted online security and internal processes. That said, IBC will not be held responsible for events arising from unauthorised access to your personal information, but will do everything in our power to prevent it as a responsible, high-profile, Australian online retailer.
What to do if you have a problem or question